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Shafiul Hassan Palash
3 weeks ago
For some work reasons, I couldn't accompany my wife and 4-month-old baby to Rangpur, so we decided to send them via air and chose Novo Air. I arrived around 20 minutes before departure, although typically one needs to arrive 30 minutes before for boarding pass. However, the Novo Air staff received my wife at the gate and helped her to collect her boarding pass, guiding her through the security gate as her hands were full with our son. Then they escorted my wife by car to the Airbus. Despite being alone, she felt cared for. However, upon seating, she was surprised to find herself allocated a single seat with no one beside her. I truly appreciate Novo Air for their exceptional service. Please continue providing this level of care, especially to mothers in similar situations.
Dolon Zahir (Dolon)
3 years ago
NOVOAIR is the top private airline company in Bangladesh. They have started with 144 Jet Aircraft. Three types of aircraft US Bangla have, Now they have ATR 72-500 aircraft. NOVOAIR operating in one international route as well. They are maintaining the timing perfectly. Their airport staffs are very helpful and cooperative. Cabin crew are very hospitable. Excellent inflight food.
Nahid Hasan
5 years ago
Travelled so many times by NOVO Air kept maintaining quality of service all the time. Till now, I guess they are the most trusted airlines after BD Airlines! Keep up the good work team NOVO and make BD aviation industry proud....
Arif A Hossaini
7 years ago
Bought 3 tickets from here. Dhaka to Chittagong to Dhaka with family including an infant, and the boarding process was relatively smooth bearing in mind the airport was congested. Flight left on time and arrived early so the experience could not be faulted. Foods were good. An infant friendly airline. They gave snacks and drinks even for my 3 months old boy! Embraer jet tends to have a bit short leg room, which might be a problem for tall persons! Scores are based on my expectations for a one hour domestic flight.
Rifat Sultana Rakhi
a year ago
Worst airline company, I traveled from Cox to Dhaka and they insist me to change and book earlier flight as the flight witch one was ready to depart had only 10/12 people and they said my flight will be delayed. After issuing the ticket suddenly the desk manager Touhidul Islam called me and ask the photo proof ID of my infant kid and he forced me to buy ticket because to him my kid looks older. Such a harassment it was. Please do avoid if you get other better options as this Domestic Plane service is getting unprofessional day by day. Me & My family and my close one will never fly with Novo for lifetime.
NOVOAIR was established in 2007 with a clear vision of achieving "Excellence in Aviation." Guided by the motto "ART of Aviation," we are deeply committed to providing exceptional service to our valued clients. Our unwavering dedication lies in ensuring On-Time Performance, Safety, Services, and Comfort for all our passengers. Over the years, NOVOAIR has emerged as the top preference among air travelers in the country.
On 9th January 2013, NOVOAIR initiated its commercial operations with the deployment of Embraer 145 jet aircraft. Subsequently, we transitioned to operating ATR 72-500 turboprop aircraft, which currently serve all domestic destinations in the country. Additionally, we proudly offer flights to Kolkata as our sole international destination.
In Bangladesh's aviation landscape, NOVOAIR assumes the role of a trailblazer by introducing modern travel tools such as paperless ticketing. Moreover, we are the first Bangladeshi airline to launch a frequent flyer program called "SMILES," symbolizing our commitment to deliver Smile, Safe, Superb, Satisfactory & Services through "Miles."
Our relentless pursuit of customer satisfaction drives us to maintain unwavering commitment towards safety, reliability, efficiency, and regulatory compliance. Through exemplary leadership, unwavering commitment, and exceptional service, we have earned the trust of our customers and employees alike. We reinvest our profits into people and services to foster growth. Our mission is to provide safe, reliable, and friendly air services in collaboration with our customers, suppliers, and the communities we serve. At NOVOAIR, we strive to set the highest standards in the industry and consistently deliver on our promises.
We remain steadfast in upholding On-Time Performance, Superior Services, Safety, and Comfort as our core values. Being recognized as the "Best Domestic Airline" in the country by "Monitor Airline of the Year" further solidifies NOVOAIR as the preferred choice for air travel among passengers.
+88 01755-656660
House-50, Road-11, Block-F, Banani, Dhaka, Bangladesh
