July 10, 2024
Daraz is one of the major e-commerce websites in Bangladesh. They offer a lot of products in different categories, from clothes to gadgets, medicine to groceries, and so on. Their website and app are also user-friendly, so people of all ages can use them. But there are some problems on their business . One of them is the quality of the product . If you buy from Daraz Mall, the product often comes out the best, but when you purchase from a local vendor, sometimes they give medium-quality products. and one more major problem is their delivery time. Sometimes it takes a huge amount of time to deliver the product, and that's quite frustrating for people as they order according to their needs.
Date of experience: July 01, 2024
Saiba Tahsin
2 months ago
Delivery time was 2-8 April today is 27th April they sent out for the product to deliver. Delivery person called and I picked up on the second ring just for him to disconnect the call. Then I called for like 10 times he did not pick any of those. This continued for 2 consecutive days. Delivery status says unsuccessful attempt. Tried to communicate with the helpline services just to get aware with the fact they have discontinued it. The conclusion is Daraz is a SCAM please do not fall for it.
Sabina G
a month ago
If you don't want to keep a damn phone number , how do you think customers will trust you . Your company has becomea online flea market for cheaters , nothing else.
palash hossen
3 months ago
I had ordered my products on 8 march. Estimated delivery date was 13-16 march. Now its moved to 19 march. After communicating with them, they wrote trying to assure within revisioned date. Ridiculous. Very poor service. Very very bad service.
PAR VEJ
3 weeks ago
I would like to say ignore this platform as they're the most ignorant I have ever seen. Ordered an expensive product and they've no idea what they're upto!!! Called numerous times to resolve the issue, customer service and higher authority failed to provide resolution accordingly. Worst online platform
Mohammed Abul Ahsan
3 months ago
I had a delivery recently from Daraz for a birthday. It supposed to be delivered by 24th February, 2024. There were no responses from Daraz until Feb 28th. One delivery guy called and asked for the location. Then there were no further calls on that day. We tried to call him, it was ringing sometimes but never received. We called him around 100 times. there were no response. We tried to connect call center, no services were available. They updated that delivery attempt failed. Next day, it was the same. There were no calls. We called the delivery man throughout the day, never picked up. We sent messages to the vendor and he was asking why we were not receiving it without understanding our situation. We tried to connect call center, it was not receiving any calls, was not available. It was really disappointing and frustrating. They updated the status that delivery attempt failed again. It seemed like there was no control of Daraz on these delivery persons. Where are the services? During the weekend, we waited for the gift, but never received any call. Daraz later cancelled the delivery and updated the status that delivery attempt failed due to wrong address. Absolutely ridiculous. I never saw such an idiotic delivery experience in my life. Without even making a call to the buyer to check what is going on, they just closed it.
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