2 reviews
**Disappointing experience at PBS** PBS is big, no doubt, but when it comes to buying books for my IAL, my experience was honestly pretty bad. It's totally fine if certain books are unavailable right now. I understand that. But instead of just saying “this book is unavailable”, they could simply tell me that the book is currently unavailable but they might bring it within a few days or something. At least then I would know when to come back. The staff were also giving me different books with similar content, but I specifically needed a **chapter-wise booklet**, not a year-wise one. And another thing I noticed is that there seems to be a shortage of staff in PBS. Literally, I had to look around different corners of the store just to find someone. And when I finally found someone, most of the staff seemed like they were too busy to even ask me properly what book I was looking for. At the end, one of the staff members suggested that I could just purchase the book online. I politely said okay and came home. But then I was thinking, **WHY THE HELL would I purchase it online when the physical bookstore is literally near me?** 😭 The whole reason I went there was to buy the book from the store. And this wasn't even my first visit. I visited the store three times. On my second visit, I asked a staff member if the book was available, and they told me it was. I didn't have enough money with me at that time, so I said okay, I'll come back in a few days and buy it. Then I came back for the third time, and that's when all of this happened. I know PBS is a huge bookstore and obviously every book can't be available all the time. That's not really my problem. My problem is the communication and customer service. If a book isn't available, just tell me clearly. If it will arrive in a few days, tell me that. And if you don't have the exact book I need, at least listen to what I'm asking for before suggesting something completely different. Hopefully PBS improves this because honestly, I expected better.
Date of experience: August 12, 2026
In the english pb, 2 true false are wrong. One is 134 page 2 no C. And another is 171 page d no B..........................
Date of experience: November 24, 2025
Naa-shee tanyeer
a month ago
I love this place for their collection. But they need to organise and decorate this place. Sometimes it seems very unorganised with books. And most importantly, they don’t have any cafe or music cafe. Just a book store.
Sakib AL Lamim
9 months ago
Love the atmosphere and the prices of their book are so reasonable. Best place if you're a book nerd
Rafat Rizwan
2 months ago
If you are a book lover, it’s a must visit place for you. You will find all kind of original books there; specially for foreign books, the place is a gem. You can sit there as long as you wish and read books.
Pratyay Hasan
a month ago
Their round shaped reading place consisting of two bean bags, albeit small, used to be unbeatable in Dhaka. More and more the shop is progressing towards "used to be" category. Their 70 percent discount is actually 50 percent. And their online collections are generally for showing off. The specific book you order, often does not reach in your parcel. And while the sales person mentions specific amount of discount or offer and banners also show so, at the checkout counter you will not find any or much less amount to be real. This story of discrepancy certainly does not bode any good message. And re re applying of stickers on the backs of the books only to increase the price, which was certainly much lesser while originally bought by the store adds another layer of frustration. I have started to think, the store has lost its original flavor. Maybe I am not their avid supporter anymore. Oh one other thing you may have to pay more than shown as net payable in the cashmemo. There is some issue called "sale return", so I did pay 150 more than shown. I am not at all happy with their explanation.
Engineer Rafiqul Islam
a year ago
Where you can enjoy your favourite books with music and coffee. I love PBS Books. What a lovely english & bangla Book Library it was. It is just as like your wish.
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In 2010, PBS Ltd was established with a noble mission to foster a vibrant community of readers in Bangladesh. Recognizing the profound impact of books on the mental well-being of individuals across all age groups, our vision took shape. To bring this vision to life, PBS has meticulously crafted a comprehensive platform, encompassing both online and offline channels, to cater to book enthusiasts and provide them with a plethora of reading materials.
At PBS, we pride ourselves on offering an extensive selection of books that spans both international and local titles, encompassing a diverse range of genres such as fiction and non-fiction. Our collection includes a wide array of literary works, including novels, short stories, Islamic literature, computer programming guides, captivating children's fiction, thrilling adventures, insightful medical resources, and informative engineering and academic textbooks for schools and colleges.
In our unwavering commitment to cater to the needs of book lovers, we have taken great care to ensure a seamless and enjoyable experience for both in-store and online customers. For those who prefer the ambiance of a physical store, our branch at Shantinagar exudes a welcoming and homely atmosphere. On the other hand, our online platforms, accessible through Facebook and our dedicated website, provide an effortless browsing and purchasing journey. Customers can conveniently make payments through various channels, including credit cards, bKash, and even opt for cash-on-delivery, where the products are brought right to their doorsteps.
In summary, PBS Ltd stands as a beacon of literary enrichment in Bangladesh, offering an extensive range of books and reading materials to foster a thriving readership. Whether you prefer the charm of browsing in-store or the convenience of online shopping, we are dedicated to delivering an exceptional experience tailored to your needs.
43 Shilpacharya Zainul Abedin Sarak (Old 16 Shantinagar), Dhaka - 1217
