Shinepukur Suites
Customer Ratings and Reviews

william zhu

It is a complete sad experience with this hotel after multiple times staying or cumulatively more 60 nights. Finally decided never come back again. You would not believe their young reception boy can ring you up at 12am midnight to tell me I have to shift to another room tomorrow morning, due to a personal negligence of his senior AGM, by giving stupid excuses one after another "Room Maintenance, other guests booked 21 days earlier, some more reputed guest requirement". I can forgive people making mistakes who can admit their mistake frankly after. But never ever forgive someone made mistake and then cheated aiming to cover up their mistakes. Eventually, I refused to shift and made a complain to their AGM. Then situation got more complicated. Seems this AGM very much annoyed by my resistance to be cooperative after his personal negligence. Not picking up my multiple phone calls by saying he was busy elsewhere but immediately answered when his reception boy called. Not agreed to extend checking out for even two hours by claiming guests are waiting for the same room while actually not. Alternatively, told me have to pay half day room rate for two hours as per hotel policy. Without AGM's personal approval, reception cannot help at all. While with AGM's instruction, reception could become even less helpful. More and more evidences showing this AGM is not really caring about the Hotel customer's demand. What cares is absolute control on the reception. What a poor management hotel! Instead of customer oriented, hierarchy matters. Truly sad!!!

Akshay Khare

It’s a practical place to stay given its location and vicinity to Gulshan. Rest all can be adjusted if it gets you to avoid commute time.

Sanjib Kumar

Room was very bad( changed later after complaint). Washroom is horrible. Please avoid this hotel. Provided pure raw banana in fruit basket.

Nahiduzzaman Litu

Their service is good, well behaved & smiling staff. Entrance, reception, room & hall room are congested. Conference hall situated basement mobile network not available there. The restaurant is very small & congested, the food quality and taste not good.

Kawsar Khan

Food items were very few and not worth at all. Very low category buffet 👎 Not recommended at all!!