The City Bank Ltd.
Customer Ratings and Reviews

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Dhaka, Bangladesh

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Robiul Alam

a month ago

Very bad customer service I have experienced with them. Couple of times visited this branch for many reasons, experienced the same. These people just can talk in stylish way rather having good communication skills, how to treat customers, understanding the customer concerns.

Asif Hayat

a month ago

Very bad experience of withdrawing cash & deposit cash in this branch. Very poor skilled Gulshan City Bank officers made me awaited for 1.5 hours to complete my procedure.Actually the A/C holder was my sister. She was in India for treatment purpose. She issued me a cheque with her authorized signature to withdraw money. A/C my sister emailed from her authorized email ID to the relevant branch to approve the cheque. But unfortunately very poor skilled Gulshan City Bank officers failed to communicate with the relevant branch timely & made me awaited 1.5 hours to complete the procedure. Highly NOT recommended Gulshan City Bank Branch.

S. M. SHOAIB

5 years ago

The best bank in Bangladesh. You can trust them because from my last 8 years banking experience with them found they have true business vision. Like they are stable, they believe customer first, they think how Customer get best banking service. I must say whatever feature city have no one have. Citytouch the only differentiator. It's best of best. You will get all service here without going bank. This branch just 5 min walking distance from gulshan 1 circle. Just oposite of fish and co shop. ATM & CDM available. AMEX SERVICE center also available

Md. Ashaduzzman

4 years ago

On the 25th Anniversary in 2008, The City Bank Limited revamped its image and services. This include the launch of a new logo, launched American Express credit cards, brokerage business, and City Wallet (SMS Banking) service. The name of the bank was simplified to "City Bank" from its earlier "The City Bank Limited". The new logo, depicting a red and white checkered box kite, was launched on July, 2008 Services, Employee and manager is too gentle in this branch.

Shafin Ahmed Shohag

9 months ago

One of the best bank in Bangladesh.they are very helpful.


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About The City Bank Ltd.

Since 1983, City Bank has undergone a remarkable transformation, evolving from a conventional institution into a highly acclaimed and diverse organization that embraces global best practices. With a commitment to staying at the forefront of technological advancements, City Bank has become a leading financial institution in the country. Its success is not solely measured by financial figures, but also by the significant milestones achieved in its journey to become the finest financial establishment, aligned with its vision statement: "The Financial Supermarket with a Winning Culture Offering Enjoyable Experiences."

City Bank recognizes that true excellence entails achieving a delicate balance between strong financial performance, exceptional customer service, a compelling value proposition, a robust brand image, cutting-edge technology, and human-centric factors. This equilibrium is made possible by its extensive nationwide network, which enables the bank to provide comprehensive assistance, products, and services to its customers, their families, and the communities they serve. With a diverse range of offerings, including Personal and Priority Banking, SME, and Corporate Banking, City Bank has made substantial strides toward its ultimate objective and confidently asserts itself as the leading contender for the top position.

Regarded widely as a visionary within the local banking industry, City Bank consistently demonstrates its eagerness to innovate and challenge conventional norms. This proactive approach grants the bank a distinct advantage over its competitors. Having received numerous prestigious banking awards, City Bank is driven to achieve even greater accomplishments in this rapidly evolving era, empowering individuals to pursue their aspirations and turn their dreams into reality.

Contact & Other Information

[email protected]

+88 02 58813126

City Bank Center, 136 Gulshan Avenue, Gulshan 2, Dhaka, Bangladesh

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