Emirates Airline
Customer Reviews and Ratings

Sajid Karim

The office is located on the 7th floor of the South Breeze Square building. I must say, their customer service was really satisfactory. The customer representative who assisted me was very professional and cooperative. The customer service system is also well maintained with a token system. To purchase tickets, reschedule, request a refund, or obtain any sort of information, I would say I will visit the office in the future.

Habib Md

I arrived on an Emirates flight on 16-4-2026. Both my luggages did not arrive. Today, after 5 days,i received call from sunderbon courier service the say that one of my luggages is coming. They don't know when the other one will arrive. They was told me that the luggage will reach my house, I gave the address, now I have to bring this one luggage from 50 km away. They gave me an airport number, but after calling many times, no one picked up the phone. Very bad service.

FarangBoi

The office is at the 7th Floor (not busy) Went in get a queue ticket book a flight got it done around 30mins. Staff well trained good English as well. If anyone having problems booking online with your credit card like me suggest go to the office.

Mehedi Al Hasib

My flight go cancelled Emirates didn’t give me any email for that. And the rescheduled my flight after 12 days. And they don’t want to give me any paper to show my office. I requested them to give me my tickets at least in 1 week but they refused and told me they don’t have any available seats for that. So why they cancelled my flights without notifying anything to my email before? So now for them I am suffering for my job. Everyone told me they give me good service but for me it’s not good. For my 1st flight I lost my two luggage’s luckily I found one in 2 days and 2nd one in 1 weeks. But still they didn’t give me any promotion or any apology nothing. Truly I faced bad service from them. Maybe they had good service before but now they have bad service with smile on face. Nooks don’t want to take responsibility for your job (who have money they will give me business class they good service), flight and food one the flight they really don’t care.

Najia Farah

Horrible customer service. The person attended my call on mar 30 at 9:10 am, was very rude. I was stuck in the war situation and trying to solve the issue with my ticket. The person at the other end was kind of pressurizing me to end the conversation asap. Also very unprofessional behaviour.