Amber IT has been one of the worst experiences I’ve ever had with an ISP. For the last 5 days, I’ve been repeatedly reporting the same issue to their support team, and they still haven’t been able to provide a permanent solution. Tonight, in an emergency situation, I even provided them with updates from all the tests and reports I checked, clearly explaining that the problem appears to be coming from the ISP side. I specifically requested them to look into it and help us as soon as possible. I reported the issue at 10:15 PM. It is now 2:40 AM, and I still haven’t received any proper response or update. During this time, I contacted them multiple times, yet there was absolutely no meaningful response from their side. And the worst part? This isn’t even some complicated or major issue. For some reason, one of my server IPs is being blocked by their firewall, and they have failed to fix this simple issue for 5 consecutive days. I’ve used multiple ISPs before, and honestly, I have never experienced this level of poor support, negligence, and lack of responsibility from an ISP. If an ISP cannot even handle a basic firewall-related issue after 5 days, and completely ignores a customer during an emergency despite multiple follow-ups, then what exactly are customers supposed to expect from their support? Extremely disappointed with Amber IT. This is simply unacceptable.

Date of experience: September 06, 2026